ace465 Privacy Policy

1Data Controller

ace465 acts as the data controller for all personal data collected through the ace465.org platform. As the data controller, ace465 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently. For all data protection enquiries, contact [email protected].

2Data We Collect

ace465 collects personal data across several categories depending on how you interact with the platform:

ace465 does not intentionally collect sensitive personal data (such as biometric data, health data, or political opinions) beyond what is strictly necessary for identity verification and responsible gaming compliance.

3How We Use Your Data

ace465 processes your personal data for the following lawful purposes:

• Account creation and management: To register your account, authenticate your identity, and maintain your player profile throughout your use of the platform.
• Transaction processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other supported payment providers, and to maintain accurate financial records.
• Legal and regulatory compliance: To fulfil our anti-money-laundering (AML) obligations, verify player age (21+ requirement), respond to lawful requests from authorities, and maintain records as required by applicable law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, and other prohibited conduct.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, apply player-requested deposit limits and self-exclusion tools, and fulfil our duty of care obligations.
• Customer support: To respond to your enquiries, resolve disputes, and communicate important account information.
• Platform improvement: To analyse anonymised usage patterns, diagnose technical issues, and improve the performance and usability of the ace465 platform.
• Marketing communications: Where you have opted in, to send you information about relevant promotions, bonuses, and new products available on ace465. You may withdraw this consent at any time by contacting support or updating your account preferences.

4Data Sharing and Third Parties

ace465 does not sell your personal data. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment processors receive the minimum data required to complete your transaction. They operate under their own privacy policies and are independently responsible for data they hold.
• Identity verification providers: Where enhanced KYC (Know Your Customer) verification is required, your identity documents may be shared with a third-party verification service operating under strict data processing agreements with ace465.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to operate their game APIs. They do not receive your name, contact details, or financial data.
• Regulatory and law enforcement authorities: Where required by applicable law or a valid legal order, ace465 will disclose personal data to relevant authorities. ace465 will notify you of such a disclosure where legally permitted to do so.
• Platform infrastructure providers: Hosting, database, content delivery, and security service providers that process data on ace465's behalf under contractual data processing agreements.

All third parties with whom ace465 shares personal data are required to implement appropriate technical and organisational security measures and to process such data only for the specified purpose.

5Cookies and Tracking Technologies

ace465 uses cookies and similar tracking technologies to operate the platform, remember your session, and collect anonymised usage analytics. The following categories of cookies may be active on ace465.org:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings and agreed terms status between sessions.
• Analytics cookies: Collect anonymised data about page visits, session duration, and navigation patterns to help ace465 improve the platform. No personally identifiable information is transmitted via analytics cookies.
• Responsible gaming cookies: Used to enforce session time reminders and cooling-off periods you have requested.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using account features. ace465 does not use third-party advertising cookies or serve behavioural advertising on its platform.

6Data Retention

ace465 retains your personal data for as long as is necessary for the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your registered account being open and active on the platform.
• Financial transaction records: Retained for a minimum of five years following the date of the transaction, in accordance with standard anti-money-laundering record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years following account closure or the date of verification, whichever is later.
• Support correspondence: Retained for three years from the date of the last communication in a given support case, unless the matter relates to an unresolved dispute or legal claim.
• Marketing consent records: Retained until you withdraw consent, plus a short period thereafter to document the withdrawal.
• Technical and analytics data: Anonymised or aggregated within 13 months of collection.

When personal data is no longer required for any lawful retention purpose, ace465 will securely delete or irreversibly anonymise it.

7Data Security

ace465 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• All data in transit between your device and ace465 servers is encrypted using TLS 1.2 or higher.
• Passwords are stored using industry-standard one-way hashing algorithms. ace465 staff cannot read your password.
• Access to production systems and personal data is restricted to authorised personnel on a strict need-to-know basis.
• Regular security assessments and penetration testing are conducted on the ace465 platform infrastructure.
• Multi-factor authentication is required for all privileged internal access to systems holding personal data.
• ace465 maintains an incident response plan. In the event of a data breach affecting your personal data, ace465 will notify affected players and relevant authorities as required by applicable law.

While ace465 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for using a strong, unique password for your ace465 account.

8Your Data Rights

Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data ace465 holds about you:

• Right of access: You may request a copy of the personal data ace465 holds about you, along with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Minor corrections (such as updating your email address) can be made directly in account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that ace465 limit processing of your data to storage only, pending resolution of a dispute or correction of inaccurate data.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that ace465 provide your data in a structured, machine-readable format.
• Right to object: You may object to processing of your data for direct marketing purposes at any time, and that processing will cease immediately upon receipt of your objection.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request" and your registered username. ace465 will respond within 30 days of receiving a valid, verifiable request.

9Children and Minors

The ace465 platform is strictly for persons aged 21 and above. ace465 does not knowingly collect personal data from individuals under the age of 21. If ace465 becomes aware that personal data has been collected from a minor, that data will be immediately deleted and the associated account will be permanently closed.

If you believe that a minor may have registered an ace465 account, please report this immediately to [email protected]. ace465 takes underage gambling seriously and cooperates with all reasonable requests to identify and remove underage accounts.

10Changes to This Policy

ace465 reserves the right to update this Privacy Policy at any time. When material changes are made, we will post the updated Policy on this page with a revised "Last updated" date and, where the changes are significant, notify registered players via email or a platform notification. Your continued use of the ace465 platform after the effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this page periodically to stay informed about how ace465 handles your personal data. The current version of this Policy supersedes all prior versions.

11Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ace465, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24/7 inside your ace465 account dashboard
• Response time: We aim to respond to all privacy-related enquiries within 3 business days and to complete formal data rights requests within 30 days

If you are not satisfied with ace465's response to your privacy concern, you have the right to escalate your complaint to an appropriate data protection authority or dispute resolution body as applicable in your jurisdiction.